Volotea invests 15 million Euros to improve customer experience this summer
Volotea, the airline of mid and small-sized European cities, has implemented a set of measures that include the coordination of flight operations, new and improved passenger services and new additions to the onboard experience that will improve customers’ satisfaction and travel experience. The company has invested 15 million euros to launch these improvements ahead of the summer 2019.
Volotea carried 6.6 million passengers in 2018, an increase of 36% on the previous year. Following this strong growth, the airline has implemented an ambitious improvement plan with a focus on its customers’ needs.
To do this, operational improvements have been made in order to remain high in the European punctuality rankings; new channels of communications with clients have been introduced; presence at airports has been reinforced and passenger booking process and flight experience have been improved.
Volotea, the airline of European mid and small-sized cities, has carried more than 22 million passengers since its first flight in 2012 and 6.6 million in 2018.
In 2019, Volotea is opening 41 new routes to serve a lineup of 319 routes, operating flights to more than 80 mid and small-sized European cities in 13 countries: France, Italy, Spain, Germany, Greece, Croatia, the Czech Republic, Portugal, Malta, Austria, Ireland, Luxembourg and Morocco. The airline expects to carry between 7.5 and 8 million passengers in 2019.
Volotea has currently thirteen bases: Venice, Nantes, Bordeaux, Palermo, Strasbourg, Asturias, Verona, Toulouse, Genoa, Bilbao, Marseille and Athens (these last three inaugurated in 2018) and Cagliari, recently inaugurated on May 30th 2019.
Volotea employs over 1,200 people in 2019 capitalizing in its activity growth. This year 200 new positions have been created.
In 2019, Volotea operates its network with 36 aircraft, Boeing 717s and Airbus A319s, after adding six additional aircraft in 2019. Both models are recognized for their comfort and reliability, with Volotea offering reclining seats which are 5% wider than the average in airlines.
The Airbus A319 is the aircraft model selected for its future growth and will allow the company to increase its passenger capacity by 25% to 156 seats and to serve longer routes.
Volotea has been the most punctual low cost airline in Europe in the first quarter of 2019 with 90,4% punctuality rate, according to FlightStats.com
In 2019, Volotea will launch new services and develop new management developments to continue increasing customers’ satisfaction. Volotea achieves an 93,4% recommendation rate among its clients.
About Volotea : www.volotea.com