SriLankan Airlines has achieved the remarkable feat of being named the world’s most punctual airline in the month of September 2018 in the key categories of ‘Global Airlines’ and ‘Major Airlines’, by the flight data analysis company Flightstats.com, with an extraordinary 91.37% of flights being on time. Flightstats analyzed data of 41 carriers in the category of ‘Global Airlines’ across every continent – Europe, North America, Asia, the Middle East, and South America – including most of the world’s largest and most prestigious airlines. Airlines are categorized among four categories – the others being Regional Airlines and Low Cost Carriers. In the ‘Global Airlines’ category, SriLankan’s punctuality was far ahead of the giant U.S. based carrier Delta Airlines that was in second place with 86.74% flights on time, while third place went to the Japanese airline ANA with 86.61% on time. In the ‘Major Airlines’ category, SriLankan was ahead of India’s IndiGo that was in second place with 86.92% of flights being on time, and ANA which was third.

SriLankan’s exceptional performance came on the heels of the airline having launched its dynamic new ‘Ready to Fly!’ program at the beginning of Sept 2018, to enhance its world-renowned customer service by providing increased punctuality levels of its flights around the world. SriLankan’s consistently high level of on-time performance is the result of a structured process that monitors and co-ordinates the performance of all departments and individual staff members responsible for various aspects of its operations.

SriLankan Airlines, which holds a prestigious Four Star Rating in the Major Regional Airline category, from the Airline Passenger Experience Association (APEX), is a member of the oneworld global airline alliance, and operates a route network of 114 cities in 48 countries from its hub in Colombo.